Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the standard shipping time for printers and resins?
Standard shipping typically takes 3-7 business days within the US, EU, and UK, depending on warehouse availability. International shipping times may vary based on customs processing.
Does ELEGOO provide a warranty on 3D printers?
Yes, we offer a 1-year limited warranty on the main components of our 3D printers. Please note that consumable parts like LCD screens, FEP films, and nozzles have specific shorter coverage periods.
What should I do if my printer arrives with a broken LCD screen?
If your product arrives damaged, please contact our support team within 7 days of delivery with photos of the packaging and the damaged part for a free replacement.
Which slicing software is compatible with ELEGOO printers?
Our printers are officially compatible with CHITUBOX and Voxeldance Tango. We also provide pre-configured profiles for popular open-source slicers like Lychee and PrusaSlicer.
Can I return a product if I changed my mind?
We accept returns within 30 days of purchase for unopened and unused items. For quality-related issues, we provide free returns or technical assistance to resolve the problem.
Where can I find the latest firmware updates for my device?
The latest firmware, drivers, and manuals are always available for download on the 'Support' section of the official ELEGOO website, organized by product model.